Shipping & Delivery
We know you’re excited to receive your leodolly order! Here’s everything you need to know about how we prepare and send your parcel.
Processing Times
Please allow approximately 3 – 5 working days for your order to be prepared before dispatch.
Working days exclude weekends and South African public holidays.
Processing time and courier delivery times are separate.
During busy periods, launches or promotions, processing may take a little longer. If there is an unexpected material delay with your order, we will do our best to keep you updated.
Delivery
We currently deliver within South Africa using our selected courier partners.
Available delivery options and applicable costs will be displayed at checkout.
Once your parcel has been dispatched, you will receive tracking information where available.
Estimated courier delivery time is approximately 3–5 working days after dispatch, depending on your location and selected delivery method.
Courier delivery times are estimates and may occasionally be affected by delays outside our control.
Delivery Details
Please make sure your name, delivery address, contact number and other information entered at checkout are complete and correct.
Leodolly cannot be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If a parcel is returned to us because an incorrect address was provided, delivery was unsuccessful after multiple attempts, or the parcel was not collected when collection was required, you may need to pay the additional courier cost before we resend your order.
Courier Delays
Occasionally, circumstances outside our control may cause delays after your parcel has been dispatched.
If your parcel appears to be delayed or there is a problem with the tracking, please contact us and we’ll help investigate it with the courier.
Lost Parcels
If you believe your parcel has been lost in transit, please contact us as soon as possible at info@leodolly.co.za with your order number and any relevant tracking information.
We will investigate the matter with the courier.
If your parcel is confirmed as lost, we’ll contact you to arrange the appropriate next steps.
Damaged Parcels
If your parcel or its contents arrive visibly damaged, please contact us as soon as possible at info@leodolly.co.za.
Where possible, please provide:
- your order number;
- photographs showing the damage;
- photographs of the packaging; and
- any relevant tracking information.
We’ll review the issue and contact you about the next steps.
Questions About Your Delivery?
If you have any questions about your order or delivery, please contact us at:
Email: info@leodolly.co.za
We’ll be happy to help.
Last updated: August 2026