Privacy Policy

At leodolly, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what personal information we may collect, why we collect it and how it may be used when you visit our website, place an order or contact us.

Information We Collect

Depending on how you use our website, we may collect information such as:

  • your name and surname;
  • email address;
  • telephone number;
  • billing and delivery address;
  • order and purchase information;
  • communications you send to us;
  • account information, if you create an account;
  • marketing preferences; and
  • technical information relating to your use of our website, such as your device, browser, IP address and cookie information..

Payment information may be processed securely by our selected third-party payment provider.

leodolly may not receive or store your complete card or banking details.

How We Use Your Information

We may use your personal information to:

  • process and fulfil orders;
  • arrange delivery;
  • communicate with you about your order;
  • process returns, exchanges and refunds;
  • respond to questions or customer-service requests;
  • maintain business and transaction records;
  • operate, secure and improve our website;
  • improve our products and customer experience;
  • prevent fraud and protect our business;
  • meet legal, tax, accounting and regulatory obligations; and
  • send marketing communications where you have consented or where otherwise permitted by law.

Certain information is necessary for us to process and deliver an order. If you do not provide information such as your name, delivery details and contact information, we may be unable to process or deliver your order.

Sharing Your Information

We do not sell your personal information.

We may share information with service providers that help us operate leodolly, including:

  • payment providers;
  • courier and delivery companies;
  • website and hosting providers;
  • email and communication providers;
  • accounting or administrative service providers; and
  • analytics or website-functionality providers.

We only share information needed for the relevant service.

We may also disclose information when required to do so by law.

International Processing

Some of the service providers we use may operate or process information outside South Africa.

Where personal information is transferred outside South Africa, we take steps to ensure that it is handled in accordance with the requirements of the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Marketing

If you subscribe to leodolly marketing, we may send you news, product updates and promotions.

You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary communications about an order you have placed or a customer-service request.

Cookies

Our website may use cookies and similar technologies to help the website function, maintain security, remember preferences, understand how visitors use the site and improve your browsing experience.

Some cookies may be provided by third-party services used on our website.

You can manage your cookie preferences through the options provided on our website, where available, or through your browser settings.

Keeping Your Information Secure

We take technical and organizational steps to protect personal information in our possession from loss, misuse, unauthorized access, alteration or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected or to meet legal, tax, accounting or regulatory requirements.

When information is no longer required, we will delete, destroy or de-identify it as appropriate.

Your Rights

Under POPIA, you may have the right to:

  • ask whether we hold personal information about you;
  • request access to your personal information;
  • ask us to correct or update inaccurate information;
  • request deletion or destruction of information where legally applicable;
  • object to certain processing;
  • withdraw consent where processing is based on consent; and
  • object to or unsubscribe from applicable direct marketing.

Certain information may need to be retained to meet legal, tax, accounting or other requirements.

To make a privacy request, please contact us using the details below. We may ask you to confirm your identity before providing access to personal information.

Complaints

If you have a concern about how we process your personal information, please contact us so that we can try to assist.

You also have the right to lodge a complaint with the Information Regulator (South Africa).

Current contact information and complaint procedures are available on the Information Regulator’s official website.

Third-Party Websites

Our website may contain links to third-party websites or services.

leodolly is not responsible for the privacy practices of independently operated third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

The latest version will be published on this page.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Email: info@leodolly.co.za

Last updated: August 2026

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