Returns & Exchanges
We really hope you love your leodolly order, but we understand that sometimes something just isn’t quite right.
Here’s everything you need to know about returns, size exchanges, faulty items and refunds.
Returns
If you would like to return an eligible item, please contact us at info@leodolly.co.za within 7 days of receiving your order.
Items must be:
- unworn and unused;
- unwashed;
- in their original condition; and
- returned with their original tags attached.
Please contact us before sending a return so that we can provide return instructions.
The cost of returning an item is for your account.
Size Exchanges
Ordered the wrong size? Please contact us within 14 days of receiving your order.
Items must be unworn, unused and unwashed, with their original tags attached and in their original condition.
Exchanges are subject to stock availability.
For a size exchange, the cost of returning the original item and delivering the replacement item is for your account.
If your preferred replacement size is unavailable, we will contact you to discuss the available options.
Faulty or Defective Items
Every order is checked before leaving leodolly, but if something has gone wrong, please let us know.
If you believe an item is faulty or defective, please contact us at info@leodolly.co.za with:
- your order number;
- a description of the problem; and
- clear photographs showing the issue.
Under the Consumer Protection Act, qualifying faulty, unsafe or defective goods may be returned within six months of delivery at our cost. You may choose a repair, replacement or refund as provided for by the Act.
Incorrect Items
If we send you an item different from what you ordered, please contact us as soon as possible with your order number and details of the item received.
We’ll arrange the return and make sure you receive the correct item or another appropriate resolution.
Damaged Items
If your item arrives damaged, please contact us as soon as possible with your order number and clear photographs of the item and packaging.
We’ll review the issue and contact you about the next steps.
What Isn’t Considered a Defect?
Normal wear and tear or damage caused by misuse, accidents, alterations, incorrect washing, drying, ironing, bleaching or failure to follow the item’s care instructions will not ordinarily be considered a manufacturing defect.
Small variations that naturally occur in individually embroidered items, such as minor differences in embroidery placement, are also not necessarily defects.
Returns Courier Costs
For returns and size exchanges, return courier costs are for the customer’s account.
If an item qualifies as faulty or defective under the Consumer Protection Act, leodolly will cover the cost of returning it.
If we sent you the wrong item, leodolly will cover the cost of returning it.
Please keep your tracking information until your return has been completed.
Refunds
Once we receive and inspect your return, we’ll let you know whether it has been accepted.
Approved refunds will be processed using the original payment method.
For returns made under the 7-day cooling-off period, refunds will be processed within 30 days of cancellation.
Once we have issued your refund, the time it takes to appear in your account may vary depending on your bank or payment provider.
Need help?
If you’re unsure whether your item qualifies for a return or exchange, please get in touch. We’ll be happy to help.
Email: info@leodolly.co.za
Last updated: August 2026